When we think about how to build trust, so many organisations fail to develop this essential quality. With openness being one of the top five drivers of trust, is it really rocket science, or actually quite simple?
Openness is considered to be a philosophy or theory that encompasses being accessible and receptive to ideas, opinions and knowledge, whilst being transparent and collaborative in management style and decision-making. Doesn’t sound too difficult, does it? Yet so many employees feel that openness is not practiced, with issues in the workplace ranging from low confidence, lack of ability or understanding and even the misconception that being open gives the perception of being less authoritative.
However, employees become frustrated with this apparent lack of openness and are under no illusions when it comes to organisational challenges and issues; and management appearing closed simply serves to escalate the frustration. Without the transparency or collaboration required for openness, employees will replace these missing elements and fill in the gaps for themselves.